Shipping

Shipping is free worldwide, on every order, with no minimum. Every order ships tracked.

How long it takes

Preparation: we prepare and dispatch your order within 3 business days.
Delivery: once your tracking number is sent, delivery takes a further 7–14 business days.
In total: around 10 to 17 business days from the day you order.

Business days are Monday to Friday and don't include weekends or public holidays. These are estimates, not guaranteed dates — a busy period, a holiday or a customs check can add a few days.

Tracking

Your tracking number is emailed as soon as the parcel leaves us. A number often sits on Info received for two or three days before it starts moving — that's the carrier not having scanned it yet, and it's normal. If nothing has arrived in your inbox within 3 business days of ordering, reply to your order confirmation with your order number and we'll check it for you.

Your delivery address

Please check your address carefully at checkout — it's the single most common cause of a parcel going astray. Look at the street address, the apartment, suite or unit number, the city, the state or province, the postcode and the country.

Before the parcel ships, we can usually still change it. Write to us as soon as you notice — though we can't guarantee it.
After it ships, the address can no longer be changed or redirected. If a parcel is undeliverable because the address given was incomplete or incorrect, we can't cover the loss, and further postage may be due before we can send it out again.

If your parcel is lost

If tracking stops moving or the parcel doesn't arrive, tell us. We open an investigation with the carrier, and once they confirm the parcel is lost we either send a replacement or refund you in full — whichever gets you sorted faster. You don't have to chase the carrier yourself.

If tracking says delivered and you don't have it

Check with anyone else at the address and look in the usual safe places first, then with neighbours and with reception or the mailroom if you have one. If it still hasn't turned up, contact your local carrier with the tracking number — they can tell you exactly where it was left, which is information we don't have access to. Write to us too and we'll follow it up from our side.

Once a carrier has marked a parcel delivered to the address you gave at checkout, we can't automatically treat it as lost.

Customs, duties and import taxes

International orders may pass through customs. Unless it says otherwise at checkout, any import duties, VAT or local charges are set by the authorities in your country and are the recipient's responsibility — they're outside our control and we don't receive any of it. Customs checks can also add a few days to delivery.

Local delivery issues

Sometimes a parcel reaches your area but the carrier needs something from you — an apartment number, delivery instructions, ID, or for you to collect it. We'll give you every piece of tracking information we have, but that last step has to go through you and the local carrier.

Shipping protection

At checkout you can add Shipping Protection for $4.90. It covers your order against damage, loss or theft while it's in transit. It's optional and off by default.

Returns and exchanges

You have 30 days from delivery to send an order back, for any reason, as long as the piece is unworn and in its original box. If something arrives faulty, damaged or wrong, tell us as soon as you can — ideally within 7 days — and we cover everything. A change-of-mind exchange costs USD $15 per item plus return postage. The full terms are on the returns page.

Before you order

Every product page lists the case size, thickness, strap width and materials, and shows the piece from several angles. If you're unsure whether one is right for you, ask us first — we answer within one business day.