How can we help?

We prepare and dispatch your order within 3 business days. Once your tracking number is sent, delivery takes a further 7 to 14 business days — around 10 to 17 business days in total from the day you order. Shipping is free worldwide, on every order.

You'll receive a tracking number by e-mail as soon as your parcel leaves us, and you can follow it any time on our Track Your Order page. If it hasn't arrived after 3 business days, reply to your order confirmation with your order number and we'll check it for you.

Every watch already shows its price after our standard discount. The more watches you add to your bag, the bigger the discount on each one, and it is applied automatically at checkout, so you don't need a code. Add two or more watches and a free Secret Gift comes with your order.

Returns: No change-of-mind returns. Faulty or incorrect items and mandatory consumer rights remain covered. Earlier orders retain their original return terms. Read our return policy.

Please check your order as soon as it's delivered and write to us with your order number and a photo or short video of the problem, ideally within 7 days of delivery — the sooner we see it, the easier it is to tell whether it's a manufacturing fault or transit damage.

Once we've looked at it we replace the piece, reship the order, or refund you in full or in part, whichever fits the case. When the problem is ours, you pay nothing — no exchange fee and no return shipping.

Yes, subject to availability and to the same condition rules as a return. Write to us and we'll arrange it.

An exchange you ask for because you'd prefer something else costs USD $15 per item, plus the return shipping. If the new piece costs more you pay the difference; if it costs less we refund the difference. That $15 fee does not apply when the exchange is needed because we sent the wrong item or it arrived damaged or faulty.

Once your return reaches us and has been inspected, we tell you whether it's approved. Approved refunds go back to your original payment method, and can take up to 10 business days to be processed — your bank or card provider may need a little longer before the money shows up.

If more than 15 business days have passed since we approved your refund and you still haven't seen it, write to us and we'll chase it.

The refund is based on what you actually paid, not on the full list price. The discount is spread across every qualifying piece in the order, so sending one piece back refunds that piece's share of the discount.

Return the whole order and you get back everything you paid for it.

An optional $4.90 add-on you can switch on in your bag. It covers your order against damage, loss or theft while it's in transit. It's off by default — you only pay for it if you choose it.

Yes. Payment runs on Shopify's checkout, with PCI certification and SSL encryption — we never see or store your card details. The payment methods accepted appear in your bag, above the checkout button.