Not seeing updates yet?
Your tracking number may be issued before the carrier's first physical scan. Updates can take a few days to appear.
LUMORA / CUSTOMER CARE
DELIVERY TIMEFRAME
Standard Shipping
7–14 business days
Express Shipping
5–10 business days
Delivery time is counted from dispatch.
Weekends and public holidays are excluded.
Your delivery timeframe depends on the shipping option selected at checkout. Delivery dates are estimates.
Tracking updates may take a few days to appear while the carrier processes the first scans. Gaps between scans do not necessarily mean your package has stopped moving.
FROM OUR FULFILLMENT TEAM TO YOUR DOOR
Follow your watch's journey
1
ORDER CONFIRMED
Your order has been received and confirmed.
2
GETTING READY
Your order is prepared for shipment.
3
IN TRANSIT
Follow the carrier's tracking updates.
4
DELIVERED
Your Lumora arrives, ready to enjoy.
Waiting longer than expected?
If tracking has not changed for over a week or your delivery window has passed, our support team can help.
Support from Lumora.
Contact support@lumoraglows.com with your order number and tracking details.
Still need help?
EMAIL SUPPORT
Send us your order number and we'll look into it.