Shipping policy
SHIPPING POLICY
FREE WORLDWIDE SHIPPING
Lumora offers free worldwide standard shipping on every order.
There is no minimum purchase requirement to qualify for standard free shipping.
All orders include tracking once the shipment has been dispatched.
ORDER PROCESSING
Orders are prepared and dispatched within up to 3 business days after the order is successfully placed and payment is confirmed.
Business days are Monday through Friday and do not include weekends or public holidays.
During periods of unusually high order volume, promotional events, holidays, or exceptional circumstances, processing may occasionally take longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
SHIPPING AND DELIVERY TIMES
Our estimated shipping timeline is:
- Order processing: up to 3 business days
- Delivery after dispatch: approximately 7–14 business days
- Estimated total delivery time: approximately 10–17 business days from the date your order is placed
Business days are Monday through Friday and do not include weekends or public holidays.
These delivery periods are estimates rather than guaranteed delivery dates.
Delivery may occasionally take longer because of circumstances outside Lumora's reasonable control.
ORDER TRACKING
Once your order has been dispatched, you will receive an automatic shipping confirmation email containing your tracking number.
Please allow some time for the carrier's tracking system to update.
In some cases, tracking information may take a few business days to display its first movement.
If you have not received your tracking information or believe your tracking number is not working, please contact:
support@lumoraglows.com
Our customer support team will assist you in reviewing the shipment.
UNEXPECTED DELIVERY DELAYS
Although most orders arrive within the estimated delivery period, occasional delays may occur.
Possible causes include:
- Customs processing
- Carrier delays
- Local postal service delays
- Weather conditions
- Public holidays
- High-volume shipping periods
- Transportation disruptions
- Other circumstances outside Lumora's reasonable control
A delay does not necessarily mean that the package has been lost.
If your order has significantly exceeded the estimated delivery window, please contact:
support@lumoraglows.com
We will review the available tracking information and, where appropriate, work with the applicable logistics provider to determine the status of your shipment.
LOST PACKAGES
If your package appears to have been lost while in transit, please contact:
support@lumoraglows.com
We will review the tracking information and, when necessary, confirm the shipment status with the applicable carrier or logistics provider.
If the carrier confirms that the package has been lost during transportation, Lumora may provide an appropriate resolution, including:
- Reshipping your order at no additional charge
- Issuing a refund
Confirmed lost-package cases will be handled as efficiently as reasonably possible.
PACKAGES MARKED AS DELIVERED
If your tracking information indicates that your package has been delivered but you cannot locate it, please first:
- Check around your delivery location
- Check with members of your household
- Check with neighbors
- Check with building staff, reception, or a mailroom where applicable
- Contact the applicable local delivery carrier
If necessary, contact the local carrier, such as USPS, UPS, FedEx, or the relevant delivery provider in your country, as they may have additional delivery information.
Once a carrier marks a shipment as delivered to the address provided at checkout, Lumora cannot automatically classify the shipment as lost.
If you believe your package was delivered incorrectly, contact:
support@lumoraglows.com
We will assist you in reviewing the available shipping information.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review:
- Street address
- Apartment, suite, or unit number
- City
- State or province
- ZIP or postal code
- Country
before completing your purchase.
If you notice an error in your shipping address, contact:
support@lumoraglows.com
immediately.
If the order has not yet been processed or dispatched, we will make reasonable efforts to correct the address.
However, changes cannot be guaranteed.
Once an order has shipped, Lumora may no longer be able to modify or redirect the delivery address.
If an incorrect, incomplete, or outdated address provided by the customer prevents successful delivery, the customer may be responsible for resulting losses or additional shipping costs.
If the package is returned because of an address error, additional shipping charges may apply before the order can be resent.
LOCAL DELIVERY ISSUES
If your package has reached your local delivery area but additional information or action is required, you may need to contact the local carrier directly.
This may include requests involving:
- Additional address details
- Delivery instructions
- Identification
- Pickup or collection arrangements
Lumora will provide reasonable assistance and available tracking information, but customers are responsible for cooperating with local delivery providers where necessary to complete delivery.
CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to:
- Customs procedures
- Import duties
- VAT
- Local taxes
- Government-imposed fees
Unless expressly stated as included at checkout, applicable customs duties, import taxes, VAT, or other local charges may be the responsibility of the recipient.
These charges are determined by local authorities and are outside Lumora's control.
Customs processing may also occasionally cause additional delivery delays.
BEFORE PLACING YOUR ORDER
We want you to feel confident before completing your purchase.
Product pages contain available information regarding the product's specifications, dimensions, colors, materials, and appearance.
For watches, information may include:
- Case size
- Case thickness
- Strap width
- Product dimensions
- Materials
- Photographs from multiple angles
These details are provided to help you evaluate the product before placing your order.
If you are unsure whether a product is right for you, please contact:
support@lumoraglows.com
before ordering.
We aim to respond to customer inquiries within 1 business day.
RETURNS, EXCHANGES, AND PRODUCT ISSUES
Eligible return requests may generally be submitted within 30 days of receiving an order, subject to our Refund Policy.
If an item arrives damaged, defective, or incorrect, please inspect the order upon delivery and contact us as soon as possible, preferably within 7 days.
Customer-requested exchanges are subject to a USD $15 exchange fee per item, in addition to applicable return shipping costs.
The exchange fee and applicable return shipping costs do not apply when the exchange is required because the item arrived damaged, defective, incorrect, or was otherwise incorrectly fulfilled by Lumora.
For complete information, please review our Refund Policy.
CONTACT US
For questions regarding shipping, tracking, delivery, or your order, please contact:
Lumora Customer Support
support@lumoraglows.com
Business Address:
2335 E. Atlantic Blvd., Ste 200
Pompano Beach, FL 33062
United States