Shipping & Delivery Policy

At Lumora, we are committed to providing reliable worldwide shipping, transparent delivery estimates, and a smooth shopping experience from checkout to delivery.

Please carefully review our shipping terms before completing your purchase.

1. Worldwide Shipping

Lumora offers two shipping options for eligible destinations.

Standard Shipping — FREE

• Estimated delivery: 7–14 business days.

• Complimentary shipping with no minimum purchase requirement.

• Tracking information provided by email.

Express Shipping — 5–10 Business Days

• Estimated delivery: 5–10 business days.

• Available for selected destinations at an additional cost displayed during checkout.

• Tracking information provided by email.

IMPORTANT: All estimated delivery timeframes begin on the date your tracking number is sent to your email following shipment dispatch, not on the date your order is placed.

Business days exclude Saturdays, Sundays, and applicable public holidays.

2. Order Processing Time

Once your payment is confirmed, your order enters our preparation and processing stage.

Orders are generally processed within 1–3 business days after payment confirmation.

During this period, we prepare your items, verify order details, and arrange shipment.

Order processing time is separate from the estimated delivery timeframe.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

The estimated delivery timeframe begins when the tracking number is sent to your email following shipment dispatch.

If we cannot meet a promised dispatch timeframe, we will notify you and provide any options required by applicable law.

3. Standard Shipping — FREE

Lumora provides complimentary Standard Shipping to eligible destinations.

Estimated Delivery: 7–14 Business Days

The delivery timeframe starts when your tracking number is emailed to you following shipment dispatch.

The initial order preparation and processing period of 1–3 business days is not included in this estimate.

Standard Shipping does not require a minimum purchase amount.

Delivery times may vary depending on the destination, customs procedures, local carriers, and other logistical circumstances.

4. Express Shipping — 5–10 Business Days

For customers who prefer faster delivery, Lumora offers Express Shipping for selected destinations.

Estimated Delivery: 5–10 Business Days

The Express Shipping delivery timeframe begins when your tracking number is sent to your email following shipment dispatch.

The initial order processing period of 1–3 business days is separate from the Express Shipping delivery estimate.

Express Shipping fees are displayed during checkout before payment confirmation.

By selecting Express Shipping, customers acknowledge the applicable delivery estimate and separate processing period communicated before purchase.

When Express Shipping is fulfilled as represented, the additional shipping fee is not voluntarily refundable solely because the customer changes their mind, purchases an alternative product, or no longer requires the order.

If Express Shipping is not provided as represented, please contact our support team so we can investigate and determine any appropriate or legally required remedy.

5. When Does the Delivery Timeframe Begin?

All estimated shipping timeframes, including Standard and Express Shipping, begin on the date the shipping confirmation email containing the tracking number is sent to the customer following shipment dispatch.

For clarity:

• Order processing generally takes 1–3 business days after payment confirmation.

• Order processing is separate from the delivery estimate.

• The delivery timeframe begins when the tracking number is emailed following dispatch.

• Standard Shipping takes approximately 7–14 business days.

• Express Shipping takes approximately 5–10 business days.

• Business days exclude weekends and applicable public holidays.

The delivery estimates above do not include the initial order processing period.

Any more specific delivery commitment expressly communicated during checkout remains applicable.

6. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number.

Tracking information may take additional time to appear in the carrier's tracking system.

Customers can monitor shipment progress using the tracking link provided in the confirmation email.

Tracking updates are managed by the relevant shipping carrier and may not always be available in real time.

7. Delivery Delays

Lumora makes every reasonable effort to fulfill orders within the communicated delivery estimates.

Occasional delays may occur due to:

• Customs inspections and clearance procedures.

• International shipping disruptions.

• Severe weather conditions.

• Public holidays.

• Incorrect or incomplete shipping information.

• Unexpected transportation or carrier-related issues.

If your shipment experiences an unexpected delay, please contact our customer support team.

We will investigate available tracking information and coordinate with the shipping provider where necessary.

Where delays give rise to cancellation, refund, or other rights under applicable law, those rights will be respected.

8. Delivery Within the Communicated Timeframe

An order delivered within the applicable shipping timeframe is considered delivered on time for purposes of our voluntary shipping policies.

Customers who no longer need an item, purchase an alternative product elsewhere, or change their personal preferences do not automatically qualify for a voluntary shipping-fee refund or product return.

This applies when the selected shipping service has been provided as represented.

Nothing in this provision restricts mandatory consumer protection rights or return terms applicable at the time of purchase.

9. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete delivery information during checkout.

If you notice an incorrect shipping address, please contact Lumora immediately.

We will make reasonable efforts to correct shipping information before dispatch.

Once an order has shipped, address changes may not be possible.

Additional expenses resulting from incorrect customer-provided shipping information may apply where legally permitted.

10. Lost or Incorrectly Delivered Packages

If your package appears lost or has been delivered to an incorrect location, please contact our support team.

We will investigate the situation using available tracking information and coordinate with the shipping provider.

When a shipment is confirmed lost or incorrectly fulfilled, Lumora will provide an appropriate remedy, including reshipment or refund, in accordance with applicable consumer protection laws.

A carrier's delivery confirmation does not automatically eliminate a customer's right to report an incorrectly delivered shipment.

11. Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, VAT, or other applicable local taxes.

Unless expressly included during checkout or otherwise required by law, additional import-related charges may be the customer's responsibility.

Lumora complies with applicable consumer protection requirements and mandatory customs-related disclosures.

12. Returns and Refunds

Lumora does not offer voluntary returns, exchanges, or refunds solely due to a change of mind, personal preference, or because a product is no longer required.

Orders remain subject to the return conditions communicated and applicable at the time of purchase.

Damaged, defective, incorrect, or undelivered products will be handled according to our Refund & Returns Policy and applicable consumer protection laws.

Mandatory statutory rights to cancellation, withdrawal, return, and refund remain unaffected.

For complete details, please review our Refund & Returns Policy.

13. Contact Information

For assistance with shipping, tracking, delivery estimates, or order-related questions, please contact:

Lumora Customer Support

Email: support@lumoraglows.com

Website: https://lumoraglows.com

We aim to respond to customer inquiries within 1 business day.

Thank you for shopping with Lumora.