TERMS OF SERVICE

OVERVIEW

This website is operated by Lumora.

Throughout the website, the terms "we," "us," and "our" refer to Lumora.

Lumora provides this website, including all information, tools, products, and services available through it, subject to your acceptance of these Terms of Service and the policies referenced herein.

By visiting our website or purchasing products from us, you engage in our "Service" and agree to be bound by these Terms of Service.

These Terms apply to all visitors, customers, and users of our website.

Please carefully review these Terms before accessing our website or completing a purchase.

Nothing in these Terms excludes or limits mandatory consumer protection rights under applicable law.

SECTION 1 — ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority applicable in your place of residence or that you have appropriate authorization from a parent or legal guardian where required.

You may not use our products or Services for unlawful or unauthorized purposes.

You agree to comply with all applicable laws and regulations when using our website.

You must not transmit viruses, malware, malicious code, or other harmful technology through our Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, limit quantities, restrict transactions, or suspend access to our website when reasonably necessary and permitted by applicable law.

Such circumstances may include:

• Suspected fraudulent activity.

• Unauthorized transactions.

• Payment verification issues.

• Obvious pricing errors.

• Promotional abuse.

• Inventory limitations.

• Security concerns.

• Violations of these Terms.

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our Services without prior written authorization.

SECTION 3 — ACCURACY OF INFORMATION

Lumora makes reasonable efforts to ensure that all information provided on our website is accurate, complete, and up to date.

However, our website may occasionally contain errors, inaccuracies, or omissions.

We reserve the right to correct errors, update information, or modify website content when reasonably necessary, subject to applicable law.

Material changes affecting existing orders will be handled in accordance with the terms applicable at purchase and mandatory consumer rights.

SECTION 4 — PRODUCTS AND PRODUCT INFORMATION

Lumora offers products including watches, bracelets, eyewear, and related accessories.

We make reasonable efforts to accurately display:

• Product images.

• Colors and finishes.

• Materials.

• Dimensions.

• Designs.

• Product specifications.

• Available variations.

Actual product appearance may vary slightly because of lighting, photography, screen settings, production batches, or normal manufacturing variations.

Minor cosmetic differences that do not materially affect product identity, quality, or intended function do not necessarily constitute a defect.

We reserve the right to modify, discontinue, replace, or limit product availability, subject to applicable law.

SECTION 5 — ORDERS AND ORDER CONFIRMATION

Customers are responsible for verifying all information provided during checkout.

This includes:

• Selected product.

• Model and variation.

• Color and style.

• Quantity.

• Billing information.

• Shipping address.

• Selected shipping method.

Submitting an order does not necessarily constitute final acceptance.

Lumora may cancel, reject, or limit an order for legitimate reasons, including fraud concerns, payment problems, inventory limitations, obvious pricing errors, promotional misuse, shipping restrictions, or technical errors.

If Lumora cancels an order after receiving payment, the applicable amount will be refunded to the original payment method.

Customer-requested cancellations are subject to the conditions applicable at purchase and any mandatory cancellation rights provided by law.

SECTION 6 — PRICES AND PAYMENTS

Prices displayed on our website may change without prior notice.

The price charged for an order will generally be the price confirmed at checkout, except in cases of obvious errors or circumstances otherwise permitted by applicable law.

Customers agree to provide valid and authorized payment information.

Payments may be securely processed by third-party payment providers.

Orders may be subject to payment verification and fraud screening.

Any applicable taxes or shipping fees will be displayed during checkout as required by law.

SECTION 7 — PROMOTIONS AND DISCOUNTS

Lumora may offer promotional campaigns, quantity discounts, complimentary gifts, bundle offers, or other special promotions.

Promotional conditions, eligibility requirements, and discount amounts are determined by the specific offer displayed on our website or during checkout.

Promotions may include discounts when purchasing multiple watches and complimentary gifts with qualifying orders.

Unless expressly stated otherwise, promotional offers may not be combined with additional promotional codes or discounts.

Where a promotion applies to multiple products, the discount may be proportionally allocated across eligible items.

If a refund is approved or legally required for only part of a promotional order, the refund will reflect the amount actually paid and the applicable allocation of discounts.

Customers may not manipulate orders, accounts, returns, cancellations, or payment methods to improperly obtain promotional benefits.

Lumora reserves the right to investigate and address suspected promotional misuse, subject to applicable law.

Additional conditions are described in our Refund & Returns Policy.

SECTION 8 — SHIPPING AND DELIVERY

Lumora offers Standard and Express Shipping for eligible destinations.

Standard Shipping — FREE

• Complimentary shipping on eligible orders.

• No minimum purchase requirement.

• Estimated delivery within 7–14 business days.

• Tracking information provided by email.

Express Shipping

• Estimated delivery within 5–10 business days.

• Available for selected destinations.

• Additional shipping cost displayed during checkout.

• Tracking information provided by email.

Order Processing

Orders are generally prepared and dispatched within 1–3 business days after payment confirmation.

Order processing is separate from the estimated delivery timeframe.

When Shipping Time Begins

All estimated delivery timeframes, including Standard and Express Shipping, begin on the date the tracking number is emailed to the customer following actual shipment dispatch.

The date of purchase does not automatically mark the beginning of the estimated transportation period.

The applicable estimated delivery timeframes are:

• Standard Shipping: 7–14 business days after tracking information is emailed following dispatch.

• Express Shipping: 5–10 business days after tracking information is emailed following dispatch.

Business days exclude Saturdays, Sundays, and applicable public holidays.

We will send tracking information promptly following dispatch. The timing of tracking communications does not override specific delivery commitments made at checkout or mandatory legal requirements.

Delivery periods are estimates rather than unconditional guarantees, unless expressly stated otherwise.

Shipping delays may occasionally occur due to:

• Customs inspections.

• Carrier disruptions.

• Severe weather.

• Public holidays.

• International transportation issues.

• Incorrect delivery information.

• Other unforeseen logistical circumstances.

If Lumora cannot meet a promised shipping or delivery commitment, we will provide the information and remedies required by applicable law.

Customers are responsible for providing accurate and complete delivery information.

For additional details, please review our Shipping & Delivery Policy.

SECTION 9 — RETURNS AND REFUNDS

Lumora does not offer voluntary returns, exchanges, or refunds solely due to a change of mind, personal preference, or circumstances unrelated to product quality or order fulfillment.

This includes:

• Changing your mind after purchasing.

• Purchasing a similar product elsewhere.

• No longer needing the purchased item.

• Preferring another model, color, or style.

• No longer needing the product for a specific occasion.

• Receiving an order within the applicable delivery timeframe but deciding not to keep it.

These conditions apply only to voluntary returns and do not override applicable legal rights.

Orders Placed Under Previous Return Conditions

Orders remain subject to the return and refund terms communicated and applicable when the purchase was completed.

Changes to Lumora's policies will not be applied retroactively to remove return rights previously offered to customers.

Damaged, Defective, or Incorrect Products

Customers who receive a defective, damaged, incorrect, or materially misdescribed product may be entitled to an appropriate remedy.

Depending on the circumstances and applicable law, this may include repair, replacement, reshipment, partial refund, or full refund.

Mandatory Consumer Rights

Nothing in these Terms restricts statutory cancellation, withdrawal, return, or refund rights.

Eligible customers in the European Union and United Kingdom retain applicable statutory cancellation or withdrawal rights, including the relevant 14-day period after delivery, subject to legal exceptions.

Australian customers retain all applicable guarantees and remedies under the Australian Consumer Law.

Other mandatory consumer protection rights remain unaffected.

For complete information, please review our Refund & Returns Policy.

SECTION 10 — DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Customers should inspect their products after delivery whenever reasonably possible.

If an item arrives damaged, defective, incorrect, or materially different from its description, customers should contact Lumora as soon as reasonably possible.

We recommend reporting issues within 7 days of delivery to help us investigate promptly.

Customers may be asked to provide:

• Order number.

• Description of the issue.

• Clear photographs or videos, where reasonably available.

• Other information reasonably necessary to evaluate the request.

Where a problem results from product defects, shipping damage, or incorrect fulfillment, Lumora will provide an appropriate remedy in accordance with applicable law.

Customers will not be charged discretionary exchange fees or legally required return shipping costs where Lumora is responsible for the issue.

The recommended reporting period does not eliminate or restrict statutory consumer rights.

SECTION 11 — EXCHANGES

Exchanges requested solely due to personal preference are not automatically guaranteed.

Lumora may consider discretionary exchange requests individually, subject to product eligibility, availability, and approval.

This may include requests involving:

• Model.

• Color.

• Style.

• Size.

• Variation.

Where a discretionary exchange is approved, a USD $15 exchange fee per item and applicable return shipping costs may apply.

Any charges will be communicated before the exchange is processed.

If the replacement product costs more, the customer may be required to pay the price difference.

If the replacement product costs less, any applicable adjustment will be handled according to the agreed exchange conditions and applicable law.

Discretionary exchange fees do not apply when Lumora is legally required to provide a remedy because a product is defective, damaged, incorrect, or otherwise improperly fulfilled.

SECTION 12 — INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing complete and accurate shipping information during checkout.

If you identify an address error, contact us immediately at:

support@lumoraglows.com

Lumora will make reasonable efforts to correct delivery information before dispatch.

However, address changes cannot be guaranteed.

Once an order has shipped, modifying or redirecting the delivery address may no longer be possible.

Additional charges or delivery complications resulting from incorrect customer-provided information may apply where legally permitted.

Nothing in this section removes any responsibility Lumora cannot lawfully exclude.

SECTION 13 — LOST OR INCORRECTLY DELIVERED PACKAGES

If a shipment appears lost, significantly delayed, or incorrectly delivered, customers should contact Lumora Customer Support.

Our team will investigate available tracking information and coordinate with the relevant shipping provider.

Where a shipment is confirmed lost or incorrectly fulfilled, Lumora will provide an appropriate resolution, including reshipment, replacement, or refund, according to applicable law.

Where tracking indicates successful delivery, customers may be asked to cooperate with reasonable delivery-location checks.

A carrier's delivery confirmation does not automatically eliminate any mandatory consumer rights concerning incorrect delivery or non-delivery.

SECTION 14 — THIRD-PARTY SERVICES

Our website may rely on third-party service providers, including:

• Ecommerce platforms.

• Payment processors.

• Shipping carriers.

• Logistics providers.

• Analytics providers.

• Marketing services.

• Fraud prevention services.

Certain third-party services may be subject to their own terms of service and privacy policies.

Lumora remains responsible for its own legal obligations to customers.

SECTION 15 — THIRD-PARTY LINKS

Our website may include links to external websites or services.

Lumora does not control independent third-party websites and is not responsible for their separate content, security practices, policies, or services, except where applicable law provides otherwise.

Customers should review third-party terms before providing personal information or completing transactions outside our website.

SECTION 16 — REVIEWS, FEEDBACK, AND USER CONTENT

Customers may submit reviews, photographs, videos, comments, testimonials, suggestions, or other content to Lumora.

By submitting content, you represent that you have the necessary rights to provide it.

You must not submit unlawful, fraudulent, defamatory, misleading, malicious, infringing, or otherwise inappropriate material.

Where authorized by the customer and permitted by applicable law, content voluntarily provided for publication or promotional use may be used by Lumora in connection with its business and Services.

SECTION 17 — INTELLECTUAL PROPERTY

Website content, including Lumora branding, logos, text, graphics, photographs, videos, advertising materials, and website design, is owned by or licensed to Lumora unless otherwise stated.

You may not reproduce, distribute, modify, sell, license, or commercially exploit protected content without prior written authorization.

Third-party trademarks and product branding remain the property of their respective owners.

SECTION 18 — PERSONAL INFORMATION

Personal information submitted through our website is processed according to our Privacy Policy.

Please review that policy for information regarding the collection, use, storage, disclosure, and protection of personal information.

SECTION 19 — PROHIBITED USES

You may not use our website or Services:

• For unlawful purposes.

• To violate applicable laws.

• To infringe intellectual property rights.

• To commit fraud.

• To submit false or misleading information.

• To transmit malware or malicious software.

• To interfere with website security.

• To attempt unauthorized access.

• To manipulate promotional offers.

• To fraudulently abuse returns, refunds, or exchanges.

• To engage in unauthorized or fraudulent transactions.

We may take reasonable action to prevent misuse, subject to applicable law.

SECTION 20 — ERRORS, INACCURACIES, AND OMISSIONS

Website information may occasionally contain typographical errors, inaccuracies, or omissions involving:

• Product descriptions.

• Pricing.

• Promotions.

• Discounts.

• Availability.

• Shipping information.

• Product specifications.

Lumora reserves the right to correct material errors or update information, subject to applicable law.

If an affected order is canceled after successful payment, the applicable amount will be refunded.

SECTION 21 — DISCLAIMER OF WARRANTIES

Lumora aims to provide quality products and reliable customer service.

Except for warranties, guarantees, remedies, and rights that cannot legally be excluded, our website and Services are provided on an "as available" basis.

Nothing in these Terms excludes or limits mandatory consumer protection rights, product guarantees, or remedies under applicable law.

SECTION 22 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Lumora will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages resulting from the use of our website or Services.

Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by law.

Mandatory rights regarding defective products, non-delivery, refunds, or other consumer protection matters remain unaffected.

SECTION 23 — INDEMNIFICATION

To the extent permitted by applicable law, users agree to indemnify Lumora against claims arising from unlawful use of our Services, material violations of these Terms, fraudulent conduct, or infringement of another person's rights.

This provision does not apply where prohibited by applicable law.

SECTION 24 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

SECTION 25 — TERMINATION

We may suspend or terminate access to our Services where we reasonably believe a user has materially violated these Terms, engaged in fraud, or used our Services unlawfully.

Obligations incurred before termination may survive where applicable.

Termination does not remove any mandatory consumer rights or outstanding legal obligations.

SECTION 26 — ENTIRE AGREEMENT

These Terms of Service, together with our:

• Refund & Returns Policy.

• Shipping & Delivery Policy.

• Privacy Policy.

• Other applicable policies and notices.

constitute the terms governing the use of Lumora's website and Services.

Where a specific policy conflicts with mandatory consumer protection law, the applicable law will prevail.

Orders remain subject to the terms communicated and applicable at the time of purchase.

SECTION 27 — GOVERNING LAW

These Terms are governed by the laws applicable to Lumora's legal place of establishment in the United States, without restricting mandatory consumer protection rights that may apply based on a customer's place of residence.

Where applicable, mandatory consumer rights and jurisdiction-specific protections remain unaffected.

SECTION 28 — CHANGES TO THESE TERMS

Lumora reserves the right to update or modify these Terms by publishing an updated version on our website.

Changes will generally apply prospectively, subject to applicable law.

Updated Terms will not be used retroactively to remove rights or contractual protections already granted to customers under the conditions applicable to their purchases.

We encourage customers to review our policies before placing an order.

SECTION 29 — CONTACT INFORMATION

Questions regarding these Terms of Service, shipping, orders, returns, or customer support may be directed to:

Lumora Customer Support

Email: support@lumoraglows.com

Website: https://lumoraglows.com

Business Address:

30 N Gould St

Sheridan, WY 82801

United States

We aim to respond to customer inquiries within 1 business day.

Thank you for choosing Lumora.