Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Lumora.

Throughout the site, the terms “we,” “us,” and “our” refer to Lumora.

Lumora provides this website, including all information, tools, products, and services available through the site, subject to your acceptance of these Terms of Service and the other policies referenced herein.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

These Terms apply to all users of the website.

Please read these Terms carefully before accessing or using our website.

If you do not agree to these Terms, you should not access or use our Services.

SECTION 1 — ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority applicable in your place of residence or that you have appropriate authorization from a parent or legal guardian where required.

You may not use our products or Services for any illegal or unauthorized purpose.

You must not violate applicable laws or regulations when using our website.

You must not transmit viruses, malware, malicious code, or other harmful technology through the Service.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, limit quantities, restrict transactions, or suspend access to the website when reasonably necessary.

This may include circumstances involving:

- Suspected fraud
- Unauthorized transactions
- Payment problems
- Pricing errors
- Promotional abuse
- Inventory limitations
- Security concerns
- Violations of these Terms

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our Service without prior written authorization.

SECTION 3 — ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information provided on our website is accurate, complete, and current.

However, the website may occasionally contain errors, inaccuracies, or omissions.

We reserve the right to correct errors, update information, or modify website content where reasonably necessary and subject to applicable law.

SECTION 4 — PRODUCTS AND PRODUCT INFORMATION

Lumora currently offers products including watches, bracelets, and eyewear.

We make reasonable efforts to accurately display:

- Product images
- Colors
- Materials
- Dimensions
- Designs
- Finishes
- Product specifications

However, actual product appearance may vary slightly because of lighting, photography, screen settings, device displays, production batches, or normal manufacturing variations.

Minor visual variations that do not materially affect the identity or intended function of the product will not necessarily constitute a defect.

We reserve the right to modify, discontinue, replace, or limit the availability of products subject to applicable law.

SECTION 5 — ORDERS

Customers are responsible for ensuring that information submitted during checkout is complete and accurate.

This includes:

- Product selection
- Model
- Color
- Style
- Variation
- Quantity
- Billing information
- Shipping address

Submitting an order does not necessarily constitute final acceptance of the order.

We reserve the right to cancel, reject, or limit an order for legitimate reasons, including fraud concerns, payment problems, inventory limitations, pricing errors, promotional misuse, shipping restrictions, or technical errors.

If Lumora cancels an order after successful payment, the applicable amount will be refunded to the original payment method.

SECTION 6 — PRICES AND PAYMENTS

Prices displayed on the website may change without notice.

The price charged for an order will generally be the price displayed at checkout when the order is placed, except in cases of obvious errors or where otherwise permitted by applicable law.

You agree to provide valid and authorized payment information.

Payments may be securely processed by third-party payment service providers.

Orders may be subject to payment verification or fraud screening.

SECTION 7 — PROMOTIONS AND DISCOUNTS

Lumora may offer promotional campaigns, discounts, free products, bundle offers, gifts, or other special offers.

Current promotions may include:

- Buy 2, Get 1 Free
- Buy 3, Get 2 Free

Unless expressly stated otherwise, promotional offers may not be combined with other discounts or promotional codes.

For promotional orders, promotional value may be distributed across all qualifying products.

If only part of a promotional order is returned, the refund will be based on the actual promotional value attributed to the returned product rather than its full regular retail price.

Customers may not manipulate orders, returns, cancellations, accounts, payment methods, or other transactions to improperly obtain promotional benefits.

We reserve the right to cancel or adjust promotional benefits where we reasonably determine that an offer has been misused.

Additional promotional return terms are provided in our Refund Policy.

SECTION 8 — SHIPPING AND DELIVERY

Lumora offers free worldwide standard shipping.

Our estimated shipping timeline is:

- Order processing: up to 3 business days
- Delivery after dispatch: approximately 7–14 business days
- Estimated total delivery time: approximately 10–17 business days from the date the order is placed

Delivery periods are estimates rather than guaranteed delivery dates.

Customers are responsible for providing a complete and accurate shipping address.

Shipping delays may occur because of carriers, customs, weather, holidays, local postal services, transportation disruptions, or other circumstances outside our reasonable control.

Additional details are provided in our Shipping Policy.

SECTION 9 — RETURNS AND REFUNDS

Eligible customers may generally request a return within 30 days of receiving their order.

Returned products must satisfy the eligibility requirements contained in our Refund Policy.

The 30-day return period is separate from the process for reporting products that arrive damaged, defective, or incorrect.

For full return and refund requirements, please review our Refund Policy.

SECTION 10 — DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Customers should inspect products promptly after delivery.

If a product arrives damaged, defective, incorrect, or materially different from the item ordered, customers should contact Lumora as soon as possible and preferably within 7 days of delivery.

Customers may be asked to provide photographs, videos, their order number, and other information reasonably necessary to evaluate the issue.

If Lumora confirms that the problem resulted from a product defect, shipping damage, or an error on our part, we may provide an appropriate replacement, reshipment, refund, or other remedy.

Customers will not be charged the exchange fee or applicable return shipping costs where the issue is confirmed to have resulted from our error, product defect, or shipping damage.

Nothing in these Terms limits mandatory consumer rights provided by applicable law.

SECTION 11 — EXCHANGES

Eligible customer-requested exchanges are subject to a USD $15 exchange fee per item.

Customers are also responsible for applicable return shipping costs when the exchange is requested because of personal preference, including changes involving:

- Model
- Color
- Style
- Size
- Variation

If the replacement item costs more, the customer will be responsible for paying the applicable price difference.

The USD $15 exchange fee and applicable return shipping costs do not apply where an exchange is necessary because:

- Lumora sent the wrong item
- The item arrived damaged
- The item arrived defective
- Lumora otherwise incorrectly fulfilled the order

Additional exchange terms are contained in our Refund Policy.

SECTION 12 — INCORRECT SHIPPING ADDRESS

Customers are responsible for entering complete and accurate shipping information at checkout.

If you discover an address error, contact:

support@lumoraglows.com

as soon as possible.

We may attempt to update an address before shipment, but changes cannot be guaranteed.

Once an order has shipped, modifying or redirecting the delivery address may no longer be possible.

Lumora is not responsible for delivery problems resulting from incorrect, incomplete, or outdated information provided by the customer.

SECTION 13 — LOST AND DELIVERED PACKAGES

If a shipment appears lost in transit, Lumora may review tracking information and consult the applicable shipping or logistics provider.

Where a carrier confirms that a shipment was lost during transportation, Lumora may provide a replacement, reshipment, or refund depending on the circumstances.

Where tracking shows that a shipment was successfully delivered to the address supplied at checkout, Lumora cannot automatically classify it as lost.

Customers may be required to cooperate with the local carrier and complete reasonable delivery-location checks.

SECTION 14 — THIRD-PARTY SERVICES

Our website may rely on third-party providers, including:

- Ecommerce platforms
- Payment processors
- Shipping providers
- Logistics providers
- Analytics providers
- Marketing services
- Fraud prevention services

Use of certain third-party services may also be subject to those providers' terms and privacy policies.

SECTION 15 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Lumora is not responsible for the independent content, security, practices, products, services, or policies of third-party websites.

Customers should review third-party terms and policies before providing personal information or completing transactions through external services.

SECTION 16 — REVIEWS, FEEDBACK, AND USER CONTENT

If you submit reviews, photographs, videos, comments, testimonials, suggestions, or other content to Lumora, you represent that you have the right to provide that content.

You must not submit unlawful, fraudulent, defamatory, misleading, malicious, infringing, or otherwise inappropriate material.

To the extent permitted by applicable law, content voluntarily submitted for publication or promotional use may be used by Lumora in connection with its business and Services.

SECTION 17 — INTELLECTUAL PROPERTY

Website content, including Lumora branding, logos, text, graphics, photographs, videos, product presentations, advertising materials, and website design, is owned by or licensed to Lumora unless otherwise stated.

You may not reproduce, distribute, modify, sell, license, or commercially exploit protected content without prior written authorization.

SECTION 18 — PERSONAL INFORMATION

Personal information submitted through our website is handled according to our Privacy Policy.

Please review the Privacy Policy for further information regarding the collection, processing, storage, disclosure, and protection of personal data.

SECTION 19 — PROHIBITED USES

You may not use the website or Services:

- For unlawful purposes
- To violate applicable laws
- To infringe intellectual property rights
- To commit fraud
- To submit false or misleading information
- To transmit malware or malicious software
- To interfere with website security
- To attempt unauthorized system access
- To manipulate promotions
- To abuse return, refund, or exchange policies
- To engage in fraudulent transactions

SECTION 20 — ERRORS, INACCURACIES, AND OMISSIONS

Website information may occasionally contain typographical errors, inaccuracies, or omissions involving:

- Product descriptions
- Pricing
- Promotions
- Discounts
- Availability
- Shipping information
- Product specifications

We reserve the right to correct material errors or update information, subject to applicable law.

If an affected order is canceled after payment, the applicable payment will be refunded.

SECTION 21 — DISCLAIMER OF WARRANTIES

We aim to provide quality products and reliable Services.

Except for guarantees, warranties, remedies, and rights that cannot legally be excluded, the website and Services are provided on an “as available” basis.

Nothing in these Terms excludes or limits mandatory consumer protection rights available under applicable law.

SECTION 22 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Lumora will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages resulting from use of the website or Services.

Nothing in these Terms excludes liability where such exclusion would be prohibited by law.

SECTION 23 — INDEMNIFICATION

To the extent permitted by applicable law, users agree to indemnify Lumora against claims arising from unlawful use of the Services, material violations of these Terms, fraudulent conduct, or infringement of another person's rights.

This provision does not apply where prohibited by applicable law.

SECTION 24 — SEVERABILITY

If any provision of these Terms is found unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

SECTION 25 — TERMINATION

We may suspend or terminate access to the Services where we reasonably believe a user has materially violated these Terms, engaged in fraud, or used the Services unlawfully.

Obligations incurred before termination may survive where applicable.

SECTION 26 — ENTIRE AGREEMENT

These Terms of Service, together with our:

- Refund Policy
- Shipping Policy
- Privacy Policy
- Other applicable policies and notices

constitute the agreement governing use of the Lumora Service.

Mandatory consumer protection law will prevail where applicable.

SECTION 27 — GOVERNING LAW

These Terms will be governed by the laws applicable to Lumora's legal place of establishment in the United States, without restricting mandatory consumer protection rights that may apply based on a customer's place of residence.

Where applicable, mandatory consumer rights and jurisdiction-specific protections remain unaffected.

SECTION 28 — CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms by publishing an updated version on our website.

Changes will generally apply from their effective date, except where applicable law requires otherwise.

SECTION 29 — CONTACT INFORMATION

Questions about these Terms may be sent to:

Lumora Customer Support

support@lumoraglows.com

Business Address:

2335 E. Atlantic Blvd., Ste 200
Pompano Beach, FL 33062
United States